Here are some answers to frequently asked questions.
What do you input into the communcation configuration when the Network provides you the information in Graphic or EBCDIC format.
Answer: Depending on the protocol for 3270/75 a conversion chart needs to be used, for 3624/SNA and Borroughs (Sync/Async) the network will provide the ID.
You have input all the Communication Configurations, but the machine will not go in service when you go out of Supervisor Mode.
Answer: Check with network that the Communication Address is correct and also that the Baud rate (especially in the 3624/SNA and Boroughs Protocols) is set correctly on both ends.
Arrows Point the Wrong Way / Envelopes don’t Dispense
When trying to do transactions, the keys where the arrows point don’t work.
Answer: The message mode has to be configured for the correct keys to work. Enter 23102105001200017 for Diebold/E or
1000006052 for Native
The machine will not dispense a envelope from the automatic dispenser
Answer: Again, the message mode has to configured for this to work.
The ATM (5088) will not dispense cash after new software has been loaded
Answer: The software has to be authorized before it will dispense cash to customers. Do this with a cash dispense test
making sure the CASH ON feature is activated under Diagnostics