Here are some answers to frequently asked questions.


What do you input into the communcation configuration when the Network provides you the information in Graphic or EBCDIC format.
Answer:  Depending on the protocol for 3270/75 a conversion chart needs to be used, for 3624/SNA and Borroughs (Sync/Async) the network will provide the ID.

You have input all the Communication Configurations, but the machine will not go in service when you go out of Supervisor Mode.
Answer:  Check with network that the Communication Address is correct and also that the Baud rate (especially in the 3624/SNA and Boroughs Protocols) is set correctly on both ends.

Arrows Point the Wrong Way / Envelopes don’t Dispense

When trying to do transactions, the keys where the arrows point don’t work.
Answer:  The message mode has to be configured for the correct keys to work. Enter 23102105001200017 for Diebold/E or 1000006052 for Native

The machine will not dispense a envelope from the automatic dispenser
Answer:  Again, the message mode has to configured for this to work.


The ATM (5088) will not dispense cash after new software has been loaded
Answer:  The software has to be authorized before it will dispense cash to customers. Do this with a cash dispense test making sure the CASH ON feature is activated under Diagnostics


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