FAQ

S E C T I O N S

FAQ
Here are some answers to frequently asked questions.

Communications

What do you input into the communcation configuration when the Network provides you the information in Graphic or EBCDIC format.
Answer:  Depending on the protocol for 3270/75 a conversion chart needs to be used, for 3624/SNA and Borroughs (Sync/Async) the network will provide the ID.

You have input all the Communication Configurations, but the machine will not go in service when you go out of Supervisor Mode.
Answer:  Check with network that the Communication Address is correct and also that the Baud rate (especially in the 3624/SNA and Boroughs Protocols) is set correctly on both ends.


Arrows Point the Wrong Way / Envelopes don’t Dispense

When trying to do transactions, the keys where the arrows point don’t work.
Answer:  The message mode has to be configured for the correct keys to work. Enter 23102105001200017 for Diebold/E or 1000006052 for Native

The machine will not dispense a envelope from the automatic dispenser
Answer:  Again, the message mode has to configured for this to work.

Dispense

The ATM (5088) will not dispense cash after new software has been loaded
Answer:  The software has to be authorized before it will dispense cash to customers. Do this with a cash dispense test making sure the CASH ON feature is activated under Diagnostics

 

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